This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I use virtual scrolling on the touchpad on my laptop with the new version 5 of Firefox?

  • 7 tontu
  • 2 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy jkmiyashiro

more options

Virtual scrolling: being able to drag my finger along the right border of the touchpad to scroll up/down pages.

Virtual scrolling: being able to drag my finger along the right border of the touchpad to scroll up/down pages.

All Replies (7)

more options

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Tools Menu -> Options -> Advanced -> General section -> Remove Checkmarks from :

1) Always use cursor keys to navigate within pages

2) Use autoscrolling

place Checkmark on Use Smooth Scrolling

-> click OK

Check and tell if its working.

more options

Thanks for your suggestion mha007, but it did not work. I am still able to virtual scroll on pdf files that are opened in Firefox or if use another browser like Internet Explorer.

more options

try this:

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Tools Menu -> Options -> Advanced -> General section -> place Checkmarks on:

1) Always use cursor keys to navigate within pages

2) Use Autoscrolling

3) Use Smooth Scrolling

-> click OK

Check and tell if its working.

more options

You can try to set the pref ui.trackpoint_hack.enabled to 0 or 1 on the about:config page to see if that makes it work.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold(user set).
  • Preferences can be reset to the default or changed via the right-click context menu.
more options

It did not work.

more options

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Tools Menu -> Options -> Advanced -> General section -> Remove Checkmark from Use Hardware Acceleration when available -> click OK

Check and tell if its working.

more options

It does not work.