This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since I updated Firefox, it won't start unless I turn off Zone Alarm Pro

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Sambo18

more options

I get the message: Error: Platform version '5.0' is not compatible with minVersion>=6.0.2 mazVersion<=6.0.2

I get the message: Error: Platform version '5.0' is not compatible with minVersion>=6.0.2 mazVersion<=6.0.2

Saafara biñ tànn

All Replies (2)

more options

Saafara yiñ Tànn

That is a problem caused by using Virtualization in ZoneAlarm Extreme Security.

more options

Thanks for that - it is now working as it should.