This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep on getting a warning to update my security and hit the update button but the "connecting to the update server" runs and runs but never connects."

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

I have repeated been confronted with a warning that my Firefox (vers. 5.0) needs to be updated for security reasons. I hit the button to launch the update and another window pops up with a "connecting the update server" message. I runs but never connects. I have gone through this exercise perhaps some 10 times or so with no update being successfully accomplished.

I have repeated been confronted with a warning that my Firefox (vers. 5.0) needs to be updated for security reasons. I hit the button to launch the update and another window pops up with a "connecting the update server" message. I runs but never connects. I have gone through this exercise perhaps some 10 times or so with no update being successfully accomplished.

All Replies (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.