This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Import data from another browser grayed out even though no bookmarks are imported.

  • 3 tontu
  • 8 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy cor-el

more options

I cannot import my bookmarks from Internet Explorer. The option is grayed out. When I installed Firefox, it asked if I wanted to import my settings and I checked yes, but I have no bookmarks at all and no import option to try and import them again.

I cannot import my bookmarks from Internet Explorer. The option is grayed out. When I installed Firefox, it asked if I wanted to import my settings and I checked yes, but I have no bookmarks at all and no import option to try and import them again.

Saafara biñ tànn

Make sure that you do not run Firefox in permanent Private Browsing mode.

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"
Jàng tontu lii ci fi mu bokk 👍 1

All Replies (3)

more options

Saafara yiñ Tànn

Make sure that you do not run Firefox in permanent Private Browsing mode.

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"
more options

How wonderful. Thank you. I have bookmarks. Thank you so much. You'd think that would be written down somewhere. I searched Help and didn't find it.

more options

You're welcome