This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Import choice under File pulldown menu is gary and cannot be selected, why?

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

I would like to import my Bookmarks from Safari. The "Import" choice under the File menu is gray and cannot be selected. Please advise.

I would like to import my Bookmarks from Safari. The "Import" choice under the File menu is gray and cannot be selected. Please advise.

All Replies (1)

more options

Make sure that you do not run Firefox in permanent Private Browsing mode.

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Permanent Private Browsing mode"