This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes

  • 2 tontu
  • 10 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy wongy24

ardo98
ardo98
more options

Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

All Replies (2)

knorretje
knorretje
more options

Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-a6ffc99a-5804-4d79-b893-d40962111015
Firefox 3.6.23 Crash Report [@ avgssff7.dll@0x58254 ]
I think this is a crash in some kind of program called AVG Safe Search For Firefox(?), based on the dll name. Do you have such a program and if so, maybe you can update it? Or maybe ask help with their support?

wongy24
wongy24
more options

I am using windows 7 and have same problem. It is happening on both of my 2 laptops!