Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I open tools and then downloads. I am unable to open any of the files in the download screen

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

nancy-duncan@sbcglobal.net
nancy-duncan@sbcglobal.net
more options

I open tools and then downloads. A screen pops up with files I have downloaded through Firefox. I right click on a file and the open option is not highlighted. When I click it the file will not open. This is a new problem as this feature has worked before.

I open tools and then downloads. A screen pops up with files I have downloaded through Firefox. I right click on a file and the open option is not highlighted. When I click it the file will not open. This is a new problem as this feature has worked before.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If Open and Open Containing Folder in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"