This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes

  • 4 tontu
  • 20 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy whosselfish

whosselfish
whosselfish
more options

Firefox crashes right as I try to start it. I had to restore my system and I believe some files are missing from firefox because I can't uninstall it to get a new download either. Firefox doesn't even start to load it crashes immediately. When I restored my system back a week everything worked fine except for firefox. I have tried opening in safe mode and still nothing. Also My uninstall on my vista wont work to get rid of it. This is why i believe it may be missing files

Firefox crashes right as I try to start it. I had to restore my system and I believe some files are missing from firefox because I can't uninstall it to get a new download either. Firefox doesn't even start to load it crashes immediately. When I restored my system back a week everything worked fine except for firefox. I have tried opening in safe mode and still nothing. Also My uninstall on my vista wont work to get rid of it. This is why i believe it may be missing files

whosselfish moo ko soppali ci

Saafara biñ tànn

Delete the entire Program Files - Mozilla - Firefox folder. Then install a freshly downloaded Firefox setup file.

Jàng tontu lii ci fi mu bokk 👍 2

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Saafara yiñ Tànn

Delete the entire Program Files - Mozilla - Firefox folder. Then install a freshly downloaded Firefox setup file.

whosselfish
whosselfish Ki laajte
more options

When I try to delete the program files it says I need permission to access these files. I am the administrator. I also tried making sure my hidden files were viewable by going to windows explorer and making all files viewable and still get the need permission window.

whosselfish
whosselfish Ki laajte
more options

Destination folder access denied. I need permission to access files.

whosselfish
whosselfish Ki laajte
more options

Thanks the edmeister...I hadn't tried to redownload it, because I was trying to delete it first. so I redownloaded it without deleting, it worked and I'm in good shape now... Again thanks for the response. I feel stupid now.