The following information is for version 5 of the program, but may apply to version 4 also: *http://www.sofwergratis.com/2012/01/ashampoo-snap-5-v502-full-serial.html *In that article, it says: **'''''Note: The application provides two installation modes. The Express will from one to install a browser toolbar, Will change the user-defined browser's homepage and the search engines. If you do not want any changes to be applied to your system, you are advised to select the Custom installation.''''' You may need to uninstall the application with Firefox closed, then restart Firefox: #Reset your Firefox home page --> https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page #Reset your Location/URL bar search engine: #*http://kb.mozillazine.org/About:config #*http://kb.mozillazine.org/Location_Bar_search#Location_Bar_search_.28external_-_search_engine.29 #*http://kb.mozillazine.org/Keyword.url #*http://www.techrena.net/computers/address-bar-search-provider-firefox/ #Verify that everything is working to your liking #Lastly, close/exit Firefox and reinstall the Ashampoo Snap application, this time using the Custom install option. #Reopen Firefox and test homepage and search to be sure everything is as expected. '''''"I cannot find the options menu to fix anything!"'''''<br /> *''Firefox button > Options > Options (or ''Tools > Options'' on the Menu Bar) *See also --> https://support.mozilla.org/en-US/kb/common-questions-after-upgrading-firefox-36 (''second item under "Table of Contents") '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]