This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes whether or not opened in Safe Mode

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy ERider83

more options

I removed several programs of what I thought were bloatware on my PC a few weeks ago, but have not been able to operate Firefox since.

I have tried a System Restore, I have tried uninstalling/reinstalling Firefox 10 numerous times.

When trying to open Firefox whether by usual operation or in Safe Mode, it still crashes.

I removed several programs of what I thought were bloatware on my PC a few weeks ago, but have not been able to operate Firefox since. I have tried a System Restore, I have tried uninstalling/reinstalling Firefox 10 numerous times. When trying to open Firefox whether by usual operation or in Safe Mode, it still crashes.

All Replies (2)

more options

your crash reporter say that you are using Firefox 10.0.1, can you try to reproduce on 10.0.2 ?

more options

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.

Tried to retrieve crash report ID, Windows Search tells me nothing matches "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.

Otherwise I would have provided that information.