Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website Passwords not on my security list still come up

  • 7 tontu
  • 1 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy cor-el

more options

My banks new website took and kept my password so it pops up everytime the first letter is typed. It is NOT on my Firefox password list in Options and Security. I called the bank and they say it is the web browser that is making the password pop up. What can I do to stop it from popping up. THere is nothing on the bank website to manage this

My banks new website took and kept my password so it pops up everytime the first letter is typed. It is NOT on my Firefox password list in Options and Security. I called the bank and they say it is the web browser that is making the password pop up. What can I do to stop it from popping up. THere is nothing on the bank website to manage this

Saafara biñ tànn

If you want to remove saved data from a drop down list then use these steps:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.


You may also need to clear the cookies from that site.

  • Tools > Options > Privacy > Cookies: "Show Cookies"
Jàng tontu lii ci fi mu bokk 👍 1

All Replies (7)

more options

Saafara yiñ Tànn

If you want to remove saved data from a drop down list then use these steps:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.


You may also need to clear the cookies from that site.

  • Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Thanks so much. Just deleting them worked. Sounds so simple.

konagal1 moo ko soppali ci

more options

You're welcome

more options

Why does it keep saving the password. I continue to have to do as you said in the prior reply, delete it. It keeps coming back after the next time I use it. Is there a way to permanently keep it from coming up? I looked in the Tools, Security section and did not find a cookie for that specific website. I don't want to delete all of them though.

konagal1 moo ko soppali ci

more options

Are you talking about an obscured (***) password field or a name field?

  • Tools > Options > Privacy > History: "Remember search and form history"
more options

No the actual word with letters

more options

Items that show as readable text are possibly saved as form data.

  • Tools > Options > Privacy > History: "Remember search and form history"