Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why isn't Firefox accepting my graphics driver version?

  • 1 tontu
  • 5 am na jafe-jafe bii
  • 11 views
  • i mujjee tontu mooy user633449

more options

I am trying to get Firefox 11 to turn on hardware acceleration, but it's complaining that my up-to-date driver is blocked. "about:support" says "Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer."

I'm running XP SP3 fully updated and a GeForce 7300 LE with the latest driver version 296.10.

I am trying to get Firefox 11 to turn on hardware acceleration, but it's complaining that my up-to-date driver is blocked. "about:support" says "Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer." I'm running XP SP3 fully updated and a GeForce 7300 LE with the latest driver version 296.10.

All Replies (1)

more options

If you go into about:support, can you copy the exact text that appears in the graphics section? (or take a screenshot).