Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

mailto link doesn't work

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

fedgosh
fedgosh
more options

I had gmail set as my default email client for Firefox. It was working fine for a long time, but then, all of sudden it stopped working. Now when I click on email links, new email window opens, but for some reason it cannot fully load, it just gets stuck.

Sometimes when I clear cookies, it will work once, but then stops working again.

I have tried restarting Firefox without addons, but then email links don't work at all.

Also, I tried switching my default email program in Firefox and Control Panel to Outlook, but it doesn't do anything; when I click on email links, it tries to open email window.

I had gmail set as my default email client for Firefox. It was working fine for a long time, but then, all of sudden it stopped working. Now when I click on email links, new email window opens, but for some reason it cannot fully load, it just gets stuck. Sometimes when I clear cookies, it will work once, but then stops working again. I have tried restarting Firefox without addons, but then email links don't work at all. Also, I tried switching my default email program in Firefox and Control Panel to Outlook, but it doesn't do anything; when I click on email links, it tries to open email window.

All Replies (3)

Matt_G
Matt_G
more options

Hi fedgosh,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode and setting gmail as the default again. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

You could also try creating a new profile.

Hopefully this helps!

fedgosh
fedgosh Ki laajte
more options

Thanks,

But as I mentioned, when I click on email links in Safe mode, nothing happens, it just doesn't work.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder