This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am sent Firefox updates, but when I try to install them, they run and run and never download.

more options

I periodically get updates. When I click the button to download the update, the program runs continually without downloading. Clicking the "hide" button also doesn't work.

I periodically get updates. When I click the button to download the update, the program runs continually without downloading. Clicking the "hide" button also doesn't work.

Saafara biñ tànn

Hi richardelfers

If there is an issue with update or permissions the better and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

more options

Saafara yiñ Tànn

Hi richardelfers

If there is an issue with update or permissions the better and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

ideato moo ko soppali ci

more options

The suggestion to go to the Firefox website and download the newest version from there worked! I then put the old version in the trash.