This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

website launches the dlownload files interface only in firefox

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy user633449

Bill C
Bill C
more options

When visiting a website with Firefox, the download file interface automatically launches. The file it downloads is the index.html file from the site. I have visited the site with Chrome, Safari and IE and the site displays properly. This is the only site I've visited where this is an issue. I tried to visit this site after launching Firefox without the plugins. I have also downloaded the most recent version (which I have) and reinstalled the upgrade. Neither resolved the issue.

The website is http://www.corkybinggeli.com

Any insights or help is appreciated.

When visiting a website with Firefox, the download file interface automatically launches. The file it downloads is the index.html file from the site. I have visited the site with Chrome, Safari and IE and the site displays properly. This is the only site I've visited where this is an issue. I tried to visit this site after launching Firefox without the plugins. I have also downloaded the most recent version (which I have) and reinstalled the upgrade. Neither resolved the issue. The website is http://www.corkybinggeli.com Any insights or help is appreciated.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Seeks to be working fine here, no problems with getting download dialog.
Such an issue is usually caused by a problem with the content type that Firefox receives from the server.

You can check the response header via the Web Console (Web Developer > Web Console;Ctrl+Shift+K) to see what response you get from the server.

Try some basic steps like these to see if that helps:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Bill C
Bill C Ki laajte
more options

I never get to the website in the browser. The download dialog pops up. It does say You have chosen to open: (no file name appears at all) which is an: text/htmlx-ontent-length: (6.5 KB)

I went through the cookies and cleared the cache as you suggested. Running firefox in safe mode does not change the results.

So I still have this issue. thanks.

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!