This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Profile Manager deleted all of my files - not just the profile. Any tips on what happened and how to resolve?

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy cor-el

rneyland
rneyland
more options

I created a profile with Profile Manager. It dumped a lot of files into the directory that I selected. At that point I wanted to delete the profile and the associated files. When I selected the Delete Profile and Delete Files option it delete all files and folders in the directory - not just the profile files. It offered no warning that it was going to delete more than the profile files. Why did it do this and is there a way to recover the missing files? OS = Windows 7.

I created a profile with Profile Manager. It dumped a lot of files into the directory that I selected. At that point I wanted to delete the profile and the associated files. When I selected the Delete Profile and Delete Files option it delete all files and folders in the directory - not just the profile files. It offered no warning that it was going to delete more than the profile files. Why did it do this and is there a way to recover the missing files? OS = Windows 7.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

You could try a utility like the following, but there's no guarantee of full recovery.

http://www.piriform.com/recuva

Try to avoid making any changes to the hard drive before running that utility, and run it from external media (e.g., USB flash drive or CD) if possible.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You should never select a folder to be used as profile folder that already has files in it.
You should always choose a new and empty folder because you can use the Profile Manager to take up an existing profile by choosing the location.
Removing the profile and opting to delete the files will remove all the files in that folder and remove the folder as well, so be cautious with doing that.