This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

When I click on a link or bookmark all I get is the firefox start page or a blank new tab page.

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy cor-el

murpete
murpete
more options

When I open firefox it displays a firefox start page. If I type a search in the search box and click or enter it flashes the tab and returns to the identical screen. If I click a bookmark the same result. If I click new tab it shows the nine page display choice with text identifying the page but no graphics. If I click on a choice it flashes connecting in the tab display, but immediately returns me to the new tab page.

When I open firefox it displays a firefox start page. If I type a search in the search box and click or enter it flashes the tab and returns to the identical screen. If I click a bookmark the same result. If I click new tab it shows the nine page display choice with text identifying the page but no graphics. If I click on a choice it flashes connecting in the tab display, but immediately returns me to the new tab page.

All Replies (2)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

Current Firefox versions use the default search engine (pref: browser.search.defaultenginename) to set the search engine that is used on the about:home page.

Check the browser.search.defaultenginename pref on the about:config page and make sure that it is set to the default value Google.

You can check if you still have the XML files of the default search engines including Google in the searchplugins folder in Firefox program folder.

If not then you need to reinstall Firefox.