This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I upgated my Firefox and neither Firefox or IE can use the Proxie server and the sceen to set up the Proxie server is grayed out and not changable.

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy cor-el

jmaraszek
jmaraszek
more options

I am using windows 7 and have used Firefox many years the last time I upgraded I could not connect to the World Wide Web sites but the direct connect sites ie. LOTRO work fine. Internet Explorer comes up with a "proxy server is not responding" and dose not load the page. When I follow the instructions to change the proxy server settings the page to do that all of the proxy buttons and wording is grayed out, not changeable. The other computers in the house work fine. The Upgrade of Firefox seem to corrupted the program for the proxy control.

jmaraszek

I am using windows 7 and have used Firefox many years the last time I upgraded I could not connect to the World Wide Web sites but the direct connect sites ie. LOTRO work fine. Internet Explorer comes up with a "proxy server is not responding" and dose not load the page. When I follow the instructions to change the proxy server settings the page to do that all of the proxy buttons and wording is grayed out, not changeable. The other computers in the house work fine. The Upgrade of Firefox seem to corrupted the program for the proxy control. jmaraszek

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You should check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You do the network.proxy settings show on the about:config page? 

network.proxy.type
network.proxy.http
network.proxy.http_port

Do they show as locked (italic)?