We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Tabs show but the screen below is empty and you can see the desk top

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

htberg
htberg
more options

Menu Bar, Navigation Tool Bar, Roboform Tool Bar and Tabs are visible and functioning. However there is nothing below the tabs and you see the Desktop. I have reset Firefox and then deleted and reinstalled it without solving the problem

Menu Bar, Navigation Tool Bar, Roboform Tool Bar and Tabs are visible and functioning. However there is nothing below the tabs and you see the Desktop. I have reset Firefox and then deleted and reinstalled it without solving the problem

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
htberg
htberg Ki laajte
more options

Sorry, I was apparently not clear about the problem. I am not having a problem connecting with the server. The tabs show that I am in fact connecting to servers, but there is no screen observable below the tabs.

The problem is resolved in Safe Mode, but I am unable to follow up since I cannot see the Add On Manager although the Tab shows that I have connected.

Thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox if you can start Firefox in Safe Mode.

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)