This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes

  • 1 tontu
  • 3 am na jafe-jafe bii
  • 9 views
  • i mujjee tontu mooy John99

Marathon
Marathon
more options

Firefox keeps crashes - recently upgraded to new version 12/12/13

Submitted Crash Reports

Report ID Date Submitted

bp-a270193c-2248-43d3-918b-c8d102131202 12/2/2013 9:58 AM

bp-cc9c81d9-bc87-4e92-8ef8-63c952131125 11/25/2013 9:06 AM

bp-6400f807-a04f-46b8-8d0b-cc5432131122 11/22/2013 10:53 AM

ebd1313e-7c29-4f2d-a117-6f1d8dca205b 11/12/2013 10:52 AM

bp-9e4c1afa-f64c-4bc5-8927-7ad002131014 10/14/2013 11:14 AM

Firefox keeps crashes - recently upgraded to new version 12/12/13 Submitted Crash Reports Report ID Date Submitted bp-a270193c-2248-43d3-918b-c8d102131202 12/2/2013 9:58 AM bp-cc9c81d9-bc87-4e92-8ef8-63c952131125 11/25/2013 9:06 AM bp-6400f807-a04f-46b8-8d0b-cc5432131122 11/22/2013 10:53 AM ebd1313e-7c29-4f2d-a117-6f1d8dca205b 11/12/2013 10:52 AM bp-9e4c1afa-f64c-4bc5-8927-7ad002131014 10/14/2013 11:14 AM

All Replies (1)

John99
John99
more options

Hi Marathon,
Sorry you are having problems with Firefox crashing.

Initial troubleshooting suggestions

  1. Try firefox in safe mode,and with all plugns disabled. See:
    Diagnose Firefox issues using Troubleshoot Mode
    Disable or remove Add-ons_how-to-disable-plugins
  2. If that fails to help try again from safe mode but this time with a new additional clean profile.
  3. Please post back with how you get on. If crashes continue please paste another half dozen crash report IDs in to your reply.
    • Please confirm (or otherwise) that the Crash IDs were from safe mode and with plugins disabled.

One of the Crash reports seems to indicate Firefox is having some sort of a problem with handling memory. The other three reports are apparently Empty, probably down to whatever the memory problem is; they are not running properly.

You will notice that the report IDs are actually links, you should be able to look yourself to see if they are Empty. Empty reports do not normally provide us with useful information.

For forum cross referencing purposes

  • Your Report for CrashID bp-a270193c-2248-43d3-918b-c8d102131202
  • Crash Signature: xul.dll@0x6401a | xul.dll@0x23f53f | xul.dll@0x20b5a8 | arena_malloc_small | je_free | xul.dll@0x1113df

John99 moo ko soppali ci