This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Java"s update disappeared my Firefox--can I get it back?

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy cor-el

Mrs.SayThatAgain.Pls
Mrs.SayThatAgain.Pls
more options

After I allowed the Java update to install, it asked if I wanted to import to Internet Explorer and I said clicked on "don't import anything," b/c I do not use internet explorer.

Then I brought up my Firefox browser & discovered it no longer had my history or bookmarks, etc or my personalized toolbar!!! I spent a lot of time setting it up and I really depend on my bookmarks and history. I really, really need the info I have stored there. Is there any way to get it back?

After I allowed the Java update to install, it asked if I wanted to import to Internet Explorer and I said clicked on "don't import anything," b/c I do not use internet explorer. Then I brought up my Firefox browser & discovered it no longer had my history or bookmarks, etc or my personalized toolbar!!! I spent a lot of time setting it up and I really depend on my bookmarks and history. I really, really need the info I have stored there. Is there any way to get it back?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you got the import wizard then this means that Firefox didn't find a profiles.ini file, so something may have gotten wrong with this file.

Do you still have a profile folder in the usual location (%AppData%\Roaming\Mozilla\Firefox\)?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

Note that the "AppData" folder in Windows Vista and later Window 7+ versions and the "Application Data" folder in XP/Win2K are hidden folders.

If your previously used default profile is still present then use the Profile Manager to create a new profile and click the Choose Folder button and browse to that lost profile folder to re-register it and make Firefox use it.

If you have an "Old Firefox Data" folder on the desktop then try to recover your personal data from this folder.