Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Allow popup

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

Double-Tap
Double-Tap
more options

I have disabled all extensions and add-ons and I still can't get a popup window to do a chat from aiowireless.com. I added the website to the exceptions list to allow popups. I also tried by having the popup blocker turned off. Nothing seems to allow me to open a chat window.

I do get a popup chat window if I use Internet Explorer and I don't want to open a different browser just to do chats with a CS rep.

This problem has occurred on one or two other sites that I can't recall now

Thank for any ideas.

I have disabled all extensions and add-ons and I still can't get a popup window to do a chat from aiowireless.com. I added the website to the exceptions list to allow popups. I also tried by having the popup blocker turned off. Nothing seems to allow me to open a chat window. I do get a popup chat window if I use Internet Explorer and I don't want to open a different browser just to do chats with a CS rep. This problem has occurred on one or two other sites that I can't recall now Thank for any ideas.

Double-Tap moo ko soppali ci

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to access the websites in Safe Mode?

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if this helps in case your security software is involved.