This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmark toolbar folders show blank drop down box

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy xxdelta77xx

more options

Basically since the last update, about half the time when I try to open one of the folders on my bookmarks toolbar, it will show a translucent drop down box instead of showing the bookmarks in that folder. You can still click where any of those of bookmarks would be if they were showing and they will take you to the appropriate site. My only way around this is to keep clicking on and off the folder until they show up normally.

It looks like this: http://i.imgur.com/Lz4cUpD.png

Basically since the last update, about half the time when I try to open one of the folders on my bookmarks toolbar, it will show a translucent drop down box instead of showing the bookmarks in that folder. You can still click where any of those of bookmarks would be if they were showing and they will take you to the appropriate site. My only way around this is to keep clicking on and off the folder until they show up normally. It looks like this: http://i.imgur.com/Lz4cUpD.png

Saafara biñ tànn

Hi delta77,

According to the System Details that were passed on to this question, it appears that you are using Firefox version 28. The newest version of Firefox was released today - can you please update to Firefox 29 and verify that this issue still persists?

Here is a link with instructions on how to update:

If the problem persists, you may attempt to disable hardware acceleration by following these steps:

And if the problem still persists, please try starting your Firefox in Safe Mode, with all add-ons and extensions disabled:

Please let us know if any of these steps helped solve this issue, or if you have any other questions.

Thanks!!

- Ralph

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

Saafara yiñ Tànn

Hi delta77,

According to the System Details that were passed on to this question, it appears that you are using Firefox version 28. The newest version of Firefox was released today - can you please update to Firefox 29 and verify that this issue still persists?

Here is a link with instructions on how to update:

If the problem persists, you may attempt to disable hardware acceleration by following these steps:

And if the problem still persists, please try starting your Firefox in Safe Mode, with all add-ons and extensions disabled:

Please let us know if any of these steps helped solve this issue, or if you have any other questions.

Thanks!!

- Ralph

more options

Updating seems to fix it, but now I have to find workarounds to several other problems.

Tabs on top looks awful and it looks like it's forced now.

This update broke my status bar add-on.

This update broke my theme.


I'm still on Firefox because it usually allows for great customization but it seems like all they're doing now with each update is killing that vibe and trying to be more "cool" like Google with chrome.

more options

Classic Theme restorer seems to be sufficient enough to remove the new bloated features. No disrespect to Mozilla; I know you guys work hard on this stuff, but UI should be customizable and optional, never forced. You work on making the gears turn, and I'll decide how pretty I want it.

https://addons.mozilla.org/en-US/firefox/addon/classicthemerestorer/