This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have installed Firefox 29 - latest. Gmail does not accept it.

more options

When I log into my gmail account, it keeps saying that my browser is outdated and I should shift to a modern browser like Chrome. I have downloaded the latest version of Firefox (29). Why is my Gmail not accepting it ?? I use Windows XP. I have no other issues, though MS has stopped support for that OS. Kindly help me out as I found out that it works for others who have XP.

When I log into my gmail account, it keeps saying that my browser is outdated and I should shift to a modern browser like Chrome. I have downloaded the latest version of Firefox (29). Why is my Gmail not accepting it ?? I use Windows XP. I have no other issues, though MS has stopped support for that OS. Kindly help me out as I found out that it works for others who have XP.

Saafara biñ tànn

All Replies (3)

more options

Saafara yiñ Tànn

Do the following to correct this:

How to reset the default user agent on Firefox

more options

Gmail thinks that you are using Firefox 3.6.28. Your User Agent is messed up something called Fast Browser Search. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.28) Gecko/20120306 Firefox/3.6.28 FBSMTWB

Reset your User Agent string as explained here.
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

more options

Thank you so much. I went and reset my useragent and the problem got solved..