We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Citibank account page opens but Firefox won't allow me to open other pages on the site

  • 1 phendula
  • 1 inayo le ngxaki
  • 6 views
  • Impendulo yokugqibela ngu cor-el

CateG
CateG
more options

I can log on to my Citibank account using Firefox 30.0. When I attempt to navigate to other pages within the site (i.e. check my statements, make a payment) the page opens and then immediately shuts down with a message that says "this page is temporarily unavailable. Please try again later." This happens every time I open the Citibank site. However, when I use Safari, I'm able to navigate to all the pages in the site. This seems to be a problem specific to Firefox.

I also have noticed that on a number of other sites, I can no longer navigate to other pages within the site unless I click on an ALLOW button. Slows me down.

Using MAC OS Mavericks, Firefox 30.0

I can log on to my Citibank account using Firefox 30.0. When I attempt to navigate to other pages within the site (i.e. check my statements, make a payment) the page opens and then immediately shuts down with a message that says "this page is temporarily unavailable. Please try again later." This happens every time I open the Citibank site. However, when I use Safari, I'm able to navigate to all the pages in the site. This seems to be a problem specific to Firefox. I also have noticed that on a number of other sites, I can no longer navigate to other pages within the site unless I click on an ALLOW button. Slows me down. Using MAC OS Mavericks, Firefox 30.0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window