Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am currently running 29.0.1. at each startup Firefox is trying to update but fails with the message "Update Failed.... The update could not be installed.

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu FredMcD

more options

I have tried running a manual update but I still receive the same error "Update Failed : The update could not be installed. All aspects of FF appear to be working normally.

I have tried running a manual update but I still receive the same error "Update Failed : The update could not be installed. All aspects of FF appear to be working normally.

Isisombulu esikhethiweyo

Some users have reported problems with AVG. Disable it for now. Go to Mozilla.org and get the full installer from this link;

http://www.mozilla.org/en-US/firefox/all

Funda le mpendulo kwimeko leyo 👍 1

All Replies (3)

more options

Isisombululo esiKhethiweyo

Some users have reported problems with AVG. Disable it for now. Go to Mozilla.org and get the full installer from this link;

http://www.mozilla.org/en-US/firefox/all

more options

Thanks. I noticed that I had AVG and Zone Alarm both acting as Virus control. I turned off ZA and installed from your suggested location. All appears OK now. Thanks again.

more options

Glad to help.