This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

downloads are lost

  • 2 iimpendulo
  • 2 inale ngxaki
  • 3 views
  • Impendulo yokugqibela ngu cor-el

Nou Raul dus
Nou Raul dus
more options

I download a file from a website. I get the window w option open or save. I click save. Window closes but no green arrow. (I think) File doesn't show at chosen location. Nor in the download library. Same procedure does work in ME.

I download a file from a website. I get the window w option open or save. I click save. Window closes but no green arrow. (I think) File doesn't show at chosen location. Nor in the download library. Same procedure does work in ME.

All Replies (2)

Cover Songs
Cover Songs
more options

What operating system are you using?

~Jim

[link(s) removed by moderator]

Ilungisiwe ngu cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Note that in Private Browsing mode you only see the downloads on the about:downloads page temporarily and not in the Library.

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"