This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Thunderbird does not download or send emails after migrating

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu mamadawa

mamadawa
mamadawa
more options

I have migrated to a new computer using the method of copying the content of the profiles folder into the new thunderbird profile. It recognises well my account and shows all mails and folders but it does not allow to download or send emails. The email settings for pop3 and smtp seem ok

I have migrated to a new computer using the method of copying the content of the profiles folder into the new thunderbird profile. It recognises well my account and shows all mails and folders but it does not allow to download or send emails. The email settings for pop3 and smtp seem ok

Isisombulu esikhethiweyo

Thanks. There was no error message for the downloading of messages. In the error log I found later a comment that the certificate is already existing and that a new one should be requested. For sending messages the error message said to check the SMTP settings. These were according to my service provider correct. I have a found a solution by creating local folders in my old profile, transferring all emails into the local folders and then only copying the local folders into a new profile. This works now. I just have all older mails in separate folders, which to me is not a problem.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

What error message do you get?

mamadawa
mamadawa Umnini wombuzo
more options

Isisombululo esiKhethiweyo

Thanks. There was no error message for the downloading of messages. In the error log I found later a comment that the certificate is already existing and that a new one should be requested. For sending messages the error message said to check the SMTP settings. These were according to my service provider correct. I have a found a solution by creating local folders in my old profile, transferring all emails into the local folders and then only copying the local folders into a new profile. This works now. I just have all older mails in separate folders, which to me is not a problem.