Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When i press CTRL my firefox start and it makes me problem cos i cant use ctrl+c or ctrl + v

  • 1 phendula
  • 2 inale ngxaki
  • 20 views
  • Impendulo yokugqibela ngu user669794

more options

When i press CTRL my firefox starts and i cant use keyboard shortcuts for copy and paste cos everytime when i press ctrl Firefox go to homepage. When i start my computer and im on desktop and only system prorgram works and if i press CTRL firefox will start. If im on some webpage then if i press ctrl firefox go to homepage so i cant copy and paste. Copy and Paste only work if i do it with mouse

When i press CTRL my firefox starts and i cant use keyboard shortcuts for copy and paste cos everytime when i press ctrl Firefox go to homepage. When i start my computer and im on desktop and only system prorgram works and if i press CTRL firefox will start. If im on some webpage then if i press ctrl firefox go to homepage so i cant copy and paste. Copy and Paste only work if i do it with mouse

All Replies (1)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.