This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I can"t view subscribed you tube channel that I paid for?

  • 1 phendula
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu FredMcD

Klint
Klint
more options

HI GUYS - I SUBSCRIBED TO A YOU TUBE SITE TWO WEEKS AGO. THIS SITE HAD A FREE TWO WEEK TRIAL IN WHICH THAT TIME I WAS ALWAYS ABLE TO ACCESS THE PROVIDER'S YOU TUBE VIDEOS WITH NO PROBLEMS. WHEN THE TWO WEEK FREE TRIAL WAS DONE I AM NOT ABLE TO VIEW HIS CHANNEL, I'VE RECEIVED CONFIRMATION FROM PAYPAL THAT PAYMENT WAS SENT TO THE CHANNEL PROVIDER FOR ACCESS TO THE CHANNEL PROVIDER. THIS PROVIDER ALSO EMAILED ME AND SUGGESTED MAYBE MY BROWSER WON'T COOPERATE. I USE MOZILLA FIREFOX. IF THIS IS THE CASE, WHY WAS I ABLE TO VIEW THE TWO WEEK FREE TRIAL?

HI GUYS - I SUBSCRIBED TO A YOU TUBE SITE TWO WEEKS AGO. THIS SITE HAD A FREE TWO WEEK TRIAL IN WHICH THAT TIME I WAS ALWAYS ABLE TO ACCESS THE PROVIDER'S YOU TUBE VIDEOS WITH NO PROBLEMS. WHEN THE TWO WEEK FREE TRIAL WAS DONE I AM NOT ABLE TO VIEW HIS CHANNEL, I'VE RECEIVED CONFIRMATION FROM PAYPAL THAT PAYMENT WAS SENT TO THE CHANNEL PROVIDER FOR ACCESS TO THE CHANNEL PROVIDER. THIS PROVIDER ALSO EMAILED ME AND SUGGESTED MAYBE MY BROWSER WON'T COOPERATE. I USE MOZILLA FIREFOX. IF THIS IS THE CASE, WHY WAS I ABLE TO VIEW THE TWO WEEK FREE TRIAL?

All Replies (1)

FredMcD
FredMcD
more options

If it worked during the trial, it should still work now. Check on the user ID with YouTube. Make sure you are signed in. If you still have problems;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.