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When I am on outlook (hotmail) I cannot reply to any message I receive or create a new message! Help

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I have always used Firefox as my browser. yesterday morning I tried to reply to an e-mail and it would not allow me to. Then when I tried to create a new e-mail I could not either! This does not happen on my laptop, only my desktop (both are Apple)

I have always used Firefox as my browser. yesterday morning I tried to reply to an e-mail and it would not allow me to. Then when I tried to create a new e-mail I could not either! This does not happen on my laptop, only my desktop (both are Apple)

Isisombulu esikhethiweyo

In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Funda le mpendulo kwimeko leyo 👍 0

All Replies (3)

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Maybe Microsoft changed something? Firefox sometimes is slow on the uptake when sites change, and mismatches old cached files and old cookies with new stuff. Thus, the standard recommendation is:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Command+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Firefox menu) > Preferences > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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Sorry nothing changed :-(

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Isisombululo esiKhethiweyo

In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?