This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

try to get the ff for android working bought app

more options

Had to sign in to g-mail a system I never us except to buy things for the phone but was able to do so app down loaded. Tried to access app to see how to use it but of course couldn't get in. Want account info but said unknown well some where ff knows my account as it let me buy the product and now when I tried to access the app I am at the log on page and it is frozen. Why does ff ever say there stuff is easy to use it isn't.

Had to sign in to g-mail a system I never us except to buy things for the phone but was able to do so app down loaded. Tried to access app to see how to use it but of course couldn't get in. Want account info but said unknown well some where ff knows my account as it let me buy the product and now when I tried to access the app I am at the log on page and it is frozen. Why does ff ever say there stuff is easy to use it isn't.

All Replies (5)

more options

Hmm, the word "buy" is troubling. Firefox for Android is free and you shouldn't need to buy it, just install it from the Google Play store. Here's the page: https://play.google.com/store/apps/details?id=org.mozilla.firefox. Are you sure you got that one?

Next about logging in, are you trying to set up Sync with your desktop Firefox, or is it a different site you're trying to log into?

more options

Thanks for the reply!

Sorry bad choice of words I meant get. Setting up with desk top I think. Only thing I have to connect to not a tech person here don't live with phone and e-mail constantly on. Only use internet on phone when able to go on via WI-fi don't have data I can use on phone my sister line and she has to use the data part of the contract. At home where we have wi-fi and trying to sign in when put in user name and pass word nothing.

more options

To connect an Android device to your wi-fi router, you usually do not need a username. Instead, you will select the SSID (the network name broadcast by your wireless router) and enter the password used by the network. You probably also have a username/password combination to administer the router, but you shouldn't need that just to connect and get on the web.

more options

have ff app on my smsung g3 phone wanting to us ff when I am out to access the inter-net when I push on the app it wants a sign in, give it my yahoo email and pass word won't take says incorrect password her is the issue signed in here with same e-mail and pass word so ? don't understand how that information works here but not on the phone?

more options

Normally Firefox for Android starts up on the Top Sites screen or another built-in page. You should not be asked for a password to access those pages. I'm puzzled.

What if you just cancel the username/password request. can you move forward to the built-in pages?