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My Sync account doesn't work

  • 2 iimpendulo
  • 9 inale ngxaki
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  • Impendulo yokugqibela ngu CyrilRobert

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Hello,

Following the update firefox, Firefox did not work properly. I reinstalled Firefox and when I want to configure Sync, it says my account does not exist. My account is set out on other Firefox on other computers. If I want reset my password it says my account does not exist.

How to find my account ?

Thank you.

Hello, Following the update firefox, Firefox did not work properly. I reinstalled Firefox and when I want to configure Sync, it says my account does not exist. My account is set out on other Firefox on other computers. If I want reset my password it says my account does not exist. How to find my account ? Thank you.

Isisombulu esikhethiweyo

hello CyrilRobert, firefox 29 and above use a new sync signup system that is incompatible with accounts set up priorly. please refer to Sync your Firefox bookmarks, history, passwords and more

Funda le mpendulo kwimeko leyo 👍 0

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Isisombululo esiKhethiweyo

hello CyrilRobert, firefox 29 and above use a new sync signup system that is incompatible with accounts set up priorly. please refer to Sync your Firefox bookmarks, history, passwords and more