This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox won't even start in safe mode.

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 2 views
  • Impendulo yokugqibela ngu FredMcD

meredithtodd
meredithtodd
more options

I keep trying to start firefox. It keeps saying its not responding. It gives me options to start in safe mode or reset Firefox. But I've tried both of these options and nothing works.

I keep trying to start firefox. It keeps saying its not responding. It gives me options to start in safe mode or reset Firefox. But I've tried both of these options and nothing works.

All Replies (2)

finitarry
finitarry
more options

http://kb.mozillazine.org/Browser_will_not_start_up

FredMcD
FredMcD
more options

First, download the full installer and save it somewhere.

Download Firefox Full Installer For All languages And Systems {web link}

Now, totally remove Firefox from your system. Your user profile is stored in your user folder on the computer. Leave it alone for now.

Uninstall Firefox from your computer {web link}

After Firefox has been removed, reboot the computer. Then try installing Firefox.