This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox keeps crashing. I submit a report everytime. Why is no one responding?

  • 2 iimpendulo
  • 4 inale ngxaki
  • 11 views
  • Impendulo yokugqibela ngu the-edmeister

agirlwolf
agirlwolf
more options

In the last month, Firefox keeps crashing on me. I report it almost every time, yet know one ever response. Here is a copy of my crashes since Sept. 1:

What can I do to stop this. It is so frustrating!

Submitted Crash Reports Report ID Date Submitted bp-5aac7d1d-cf09-4138-86cf-f4d852141003 10/2/14 7:11 PM bp-a0218771-eda7-4bcc-851a-d31132141002 10/2/14 1:55 PM bp-6317e0b9-4508-4502-9ea1-74e922141002 10/2/14 1:53 PM 262791C7-01E8-48FA-8194-6018F5BD1E5D 10/1/14 3:27 PM 142228F0-6D5E-4317-8028-2957FB73854A 10/1/14 3:01 PM bp-3f52d312-eac0-44d6-8ad8-654f82141001 9/30/14 10:32 PM bp-65b7f1b6-d79c-4724-9f54-70fc32140929 9/29/14 4:52 PM bp-f21a556e-de6b-4657-b1f2-59b3a2140929 9/29/14 4:51 PM bp-4bae137f-2bbc-4dac-888c-f76e42140929 9/29/14 4:30 PM bp-23dc00e5-3b18-4a56-acc3-b781d2140929 9/29/14 4:21 PM bp-b6c6aa93-e527-47e1-a2e0-f59ef2140929 9/28/14 7:49 PM bp-95e2c423-9c85-4b86-9efb-4a9112140929 9/28/14 7:48 PM bp-08b34579-ad9c-4dae-84ac-0325c2140929 9/28/14 7:46 PM bp-2e75f609-2f8e-4347-921e-aae792140928 9/28/14 9:16 AM bp-fe77004c-65ef-43ab-a603-f7a362140928 9/28/14 8:05 AM bp-7baa7239-fc06-4316-af81-10ee42140928 9/27/14 7:12 PM C8EFBEAD-793A-4FB2-B038-F18A8E83F967 9/27/14 7:08 PM 4839CFAF-D0C3-441E-B464-9978647152FC 9/27/14 9:09 AM AD58A6FE-D61F-4DCB-85B8-0969486D87E8 9/27/14 9:09 AM bp-5d9f4462-ec8a-4902-bdac-e32542140927 9/27/14 9:05 AM bp-1068c7ab-4896-44dc-9bab-89d0f2140927 9/27/14 9:05 AM bp-76872216-2e3a-4354-bcfd-872782140921 9/20/14 7:38 PM bp-def3dc6e-283f-4e13-98ab-68ede2140921 9/20/14 7:37 PM 3A37EF15-65E8-4250-99F2-FCE53C631B79 9/20/14 6:14 PM 99767151-DA99-40B0-A890-0D5107B5A71F 9/20/14 6:01 PM E131DE71-A15D-47B5-BA59-9A5D0A5F258D 9/20/14 5:50 PM B37FDB6C-A20F-47CA-BA56-CE5D4684B320 9/20/14 5:30 PM B788E837-C54B-4C05-948B-D4D802889163 9/20/14 5:20 PM 97D4B80D-0BAB-4CA5-9AB0-3781E46B4861 9/20/14 5:08 PM DFBE5C9F-CFE4-452B-AAA2-2C5925EB4228 9/20/14 4:58 PM 315F8604-31BC-48DE-9DBB-A86C8BDF95B6 9/20/14 4:49 PM 3D6EA1FC-931C-4B01-9DB6-01A1B2AE2094 9/20/14 4:40 PM 9662B4DE-5293-4F6E-A4FC-94C770958E8E 9/20/14 4:30 PM 39D6ABB4-2399-42D4-9072-D51AD9EA36F2 9/20/14 4:19 PM 04AFC207-48E6-4D58-8668-15145C8D780F 9/20/14 4:06 PM 57AD3659-415F-4190-B29C-1D45A1DEA418 9/20/14 3:58 PM 865028C1-A307-48F4-B31A-55DCA6576608 9/20/14 3:48 PM F34BA63A-4531-441E-A134-665A871C64E6 9/20/14 3:39 PM A855AB15-B021-4531-801C-F893F594D3F5 9/20/14 3:30 PM bp-cae1753f-68d3-4e10-9cd5-535532140913 9/13/14 4:53 PM D5B2F9A3-4FB4-454B-8B93-3DB6C97A8023 9/2/14 5:49 PM bp-06a44732-454e-46b7-a423-d02452140902 9/1/14 5:45 PM

In the last month, Firefox keeps crashing on me. I report it almost every time, yet know one ever response. Here is a copy of my crashes since Sept. 1: What can I do to stop this. It is so frustrating! Submitted Crash Reports Report ID Date Submitted bp-5aac7d1d-cf09-4138-86cf-f4d852141003 10/2/14 7:11 PM bp-a0218771-eda7-4bcc-851a-d31132141002 10/2/14 1:55 PM bp-6317e0b9-4508-4502-9ea1-74e922141002 10/2/14 1:53 PM 262791C7-01E8-48FA-8194-6018F5BD1E5D 10/1/14 3:27 PM 142228F0-6D5E-4317-8028-2957FB73854A 10/1/14 3:01 PM bp-3f52d312-eac0-44d6-8ad8-654f82141001 9/30/14 10:32 PM bp-65b7f1b6-d79c-4724-9f54-70fc32140929 9/29/14 4:52 PM bp-f21a556e-de6b-4657-b1f2-59b3a2140929 9/29/14 4:51 PM bp-4bae137f-2bbc-4dac-888c-f76e42140929 9/29/14 4:30 PM bp-23dc00e5-3b18-4a56-acc3-b781d2140929 9/29/14 4:21 PM bp-b6c6aa93-e527-47e1-a2e0-f59ef2140929 9/28/14 7:49 PM bp-95e2c423-9c85-4b86-9efb-4a9112140929 9/28/14 7:48 PM bp-08b34579-ad9c-4dae-84ac-0325c2140929 9/28/14 7:46 PM bp-2e75f609-2f8e-4347-921e-aae792140928 9/28/14 9:16 AM bp-fe77004c-65ef-43ab-a603-f7a362140928 9/28/14 8:05 AM bp-7baa7239-fc06-4316-af81-10ee42140928 9/27/14 7:12 PM C8EFBEAD-793A-4FB2-B038-F18A8E83F967 9/27/14 7:08 PM 4839CFAF-D0C3-441E-B464-9978647152FC 9/27/14 9:09 AM AD58A6FE-D61F-4DCB-85B8-0969486D87E8 9/27/14 9:09 AM bp-5d9f4462-ec8a-4902-bdac-e32542140927 9/27/14 9:05 AM bp-1068c7ab-4896-44dc-9bab-89d0f2140927 9/27/14 9:05 AM bp-76872216-2e3a-4354-bcfd-872782140921 9/20/14 7:38 PM bp-def3dc6e-283f-4e13-98ab-68ede2140921 9/20/14 7:37 PM 3A37EF15-65E8-4250-99F2-FCE53C631B79 9/20/14 6:14 PM 99767151-DA99-40B0-A890-0D5107B5A71F 9/20/14 6:01 PM E131DE71-A15D-47B5-BA59-9A5D0A5F258D 9/20/14 5:50 PM B37FDB6C-A20F-47CA-BA56-CE5D4684B320 9/20/14 5:30 PM B788E837-C54B-4C05-948B-D4D802889163 9/20/14 5:20 PM 97D4B80D-0BAB-4CA5-9AB0-3781E46B4861 9/20/14 5:08 PM DFBE5C9F-CFE4-452B-AAA2-2C5925EB4228 9/20/14 4:58 PM 315F8604-31BC-48DE-9DBB-A86C8BDF95B6 9/20/14 4:49 PM 3D6EA1FC-931C-4B01-9DB6-01A1B2AE2094 9/20/14 4:40 PM 9662B4DE-5293-4F6E-A4FC-94C770958E8E 9/20/14 4:30 PM 39D6ABB4-2399-42D4-9072-D51AD9EA36F2 9/20/14 4:19 PM 04AFC207-48E6-4D58-8668-15145C8D780F 9/20/14 4:06 PM 57AD3659-415F-4190-B29C-1D45A1DEA418 9/20/14 3:58 PM 865028C1-A307-48F4-B31A-55DCA6576608 9/20/14 3:48 PM F34BA63A-4531-441E-A134-665A871C64E6 9/20/14 3:39 PM A855AB15-B021-4531-801C-F893F594D3F5 9/20/14 3:30 PM bp-cae1753f-68d3-4e10-9cd5-535532140913 9/13/14 4:53 PM D5B2F9A3-4FB4-454B-8B93-3DB6C97A8023 9/2/14 5:49 PM bp-06a44732-454e-46b7-a423-d02452140902 9/1/14 5:45 PM

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for corrupted and duplicate fonts and other font issues:

the-edmeister
the-edmeister
  • Moderator
more options

"... I submit a report everytime. Why is no one responding?"

The crash reporting system is intended to help Mozilla improve Firefox, it isn't intended to provide direct one-on-one user support. You are asked for a contact email address when submitting each crash report in case a developer wants to contact you to get more information that may help the developer fix problems similar to what you reported. User support is the purpose of this support forum.