This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Outlook bug

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 15 views
  • Impendulo yokugqibela ngu FredMcD

pisaller
pisaller
more options

Firefox crashes when Outlook.com (hotmail.com) is used twice in a row. Upon the second logout, Firefox hangs, and I must go into the task manager and manually shutdown the service. Closing the window alone does not stop the service from running in the hung-up mode. Is anybody else having this problem?

Firefox crashes when Outlook.com (hotmail.com) is used twice in a row. Upon the second logout, Firefox hangs, and I must go into the task manager and manually shutdown the service. Closing the window alone does not stop the service from running in the hung-up mode. Is anybody else having this problem?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629

Having more than one version of a program may cause issues.