This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crashes

  • 3 iimpendulo
  • 3 inale ngxaki
  • 14 views
  • Impendulo yokugqibela ngu cor-el

Varan91
Varan91
more options

For the past three days Firefox has crashed randomly, today some websites were not displaying the backgrounds. One website became choppy when I was scrolling.

I updated firefox and I still crash. I have the crash reports for the past three days here:

Crash ID: bp-a83c1d2c-7b1d-4aca-83a6-0d3752141018 Crash ID: bp-16dca848-1be3-4b6a-912e-cf93f2141018 Crash ID: bp-21c1b7b4-2ce5-4265-b05c-fdb322141017 Crash ID: bp-559a1469-70ff-46ba-9153-9efae2141017 Crash ID: bp-290aaa48-d9fd-420c-829d-ca08b2141016 Crash ID: bp-2e1d5c30-c58c-470b-ab1d-0978d2141016 Crash ID: bp-b97795e0-ee98-4e4a-8300-90eb42141015 Crash ID: bp-657fcf02-c8af-42ef-9dc9-991082141015

For the past three days Firefox has crashed randomly, today some websites were not displaying the backgrounds. One website became choppy when I was scrolling. I updated firefox and I still crash. I have the crash reports for the past three days here: Crash ID: bp-a83c1d2c-7b1d-4aca-83a6-0d3752141018 Crash ID: bp-16dca848-1be3-4b6a-912e-cf93f2141018 Crash ID: bp-21c1b7b4-2ce5-4265-b05c-fdb322141017 Crash ID: bp-559a1469-70ff-46ba-9153-9efae2141017 Crash ID: bp-290aaa48-d9fd-420c-829d-ca08b2141016 Crash ID: bp-2e1d5c30-c58c-470b-ab1d-0978d2141016 Crash ID: bp-b97795e0-ee98-4e4a-8300-90eb42141015 Crash ID: bp-657fcf02-c8af-42ef-9dc9-991082141015

All Replies (3)

Chandan_Baba
Chandan_Baba
more options

The Crash Report Shows that this is produce with Video/Audio . Try to check bad/outdated plugins and update them. As Reference This Bug is Relates to your Problem. OOM Error See Comment 11 .

Varan91
Varan91 Umnini wombuzo
more options

Everything is up to day except VLC Web Plugin. Thing is, I downloaded (twice) the newest version and Firefox says its still not updated.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.