Flickr Create crashes Firefox 34
Can anyone confirm that opening https://www.flickr.com/create/ with the latest Firefox 34 beta crashes it? I tried with a new profile and the same happens.
Isisombulu esikhethiweyo
These are the crash reports:
bp-1685075f-f311-4603-a2d5-d79d12141118 bp-d025af3a-668b-4663-a44d-9b41c2141118
It seems related to graphics (MPEG4).
However, today I've updated to the beta 10 and now it works without crash! I have not touched anything, I guess I was not alone.
Funda le mpendulo kwimeko leyo 👍 0All Replies (8)
No crash in normal Firefox.
In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 11.9 d900 Shockwave Flash 16.0 d0 Shockwave Flash 12.0 d0
Having more than one version of a program may cause issues.
Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Flash Player http://get.adobe.com/flashplayer/
No problem here with the latest 34.0 beta version.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)
Isisombululo esiKhethiweyo
These are the crash reports:
bp-1685075f-f311-4603-a2d5-d79d12141118 bp-d025af3a-668b-4663-a44d-9b41c2141118
It seems related to graphics (MPEG4).
However, today I've updated to the beta 10 and now it works without crash! I have not touched anything, I guess I was not alone.
Ilungisiwe ngu cor-el
Your crash reports show;
Total Virtual Memory 4294836224
Available Virtual Memory 3072057344
System Memory Use Percentage 73
Available Page File 10940416000
Available Physical Memory 2271281152
Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
So it seems to be something wrong with the report information. I tried with different profiles (default one, new one, ...) and different PCs, it wasn't a memory problem.
Now I tried at home with Firefox 34beta9 and it crashes again: https://crash-stats.mozilla.com/report/index/7dd2c3c5-3a01-4936-9efc-b191d2141119
I updated to Firefox 34beta10 and now it works :)
The crash report flagged these;
user32.dll = Windows
KERNELBASE.dll
Found some information at this link. A bit confusing.
Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Some of that link said the user profile may be corrupt. Create a new profile. Run it and see if the problem returns.
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
These were also flagged;
ntdll.dll = Microsoft
atidxx32.dll = Advanced Micro Devices, Inc. Radeon DirectX 11 Drive