This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All my tiles are gone when I open a new tab, how do I get them back?

  • 5 iimpendulo
  • 12 inale ngxaki
  • 24 views
  • Impendulo yokugqibela ngu cor-el

more options

This is hopeless. Suddenly, all my frequently used tiles are gone from the "new tab"-page. And they do not restore, even if I visit the same pages. The new tab-page are just full of empty squares. How do I get them back? I tried to follow the instructions on how to get new tiles in, but the buttons that I'm supposedly to use are not present. Thanks so much for replying. This is driving me crazy!

This is hopeless. Suddenly, all my frequently used tiles are gone from the "new tab"-page. And they do not restore, even if I visit the same pages. The new tab-page are just full of empty squares. How do I get them back? I tried to follow the instructions on how to get new tiles in, but the buttons that I'm supposedly to use are not present. Thanks so much for replying. This is driving me crazy!

All Replies (5)

more options

You can check the browser.newtab.url pref on the about:config page and make sure that the pref is set to about:newtab

  • the default new tab page with the tiles is about:newtab
  • the default home page is about:home
  • for a blank page use about:blank

See this article about the New Tab page (about:newtab):

more options

This doesn't work. Or it is too difficult for me to understand. When I go to the about:newtab, a new tab just appears and I have the same problem with empty tiles.

more options

Can you drag a history item or bookmark in a tile?

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"
more options

Yes, I can drag a history item or bookmark to a tile, and several will appear in tiles. BUT, they disappear again as soon as I open a new tab. Settings are set to "Remember history".

more options

Do you still have the about:newtab page if you open that new tab?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Can you post your troubleshooting information?