This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open firefox android, my wifi and mobile data switch off on HTC one M7

more options

I cannot surf the net with firefox on my HTC one M7 as of this week.

Every time I open the browser, it closes my wifi and mobile data, meaning I get the error 'server not found'

i tried removing it and all its add ons, then re-installing...

Just the same.

Anyone help please?

I cannot surf the net with firefox on my HTC one M7 as of this week. Every time I open the browser, it closes my wifi and mobile data, meaning I get the error 'server not found' i tried removing it and all its add ons, then re-installing... Just the same. Anyone help please?

Ilungisiwe ngu richyriches

All Replies (1)

more options

Hi RichyRiches

  1. I have an HTC One M7 running Firefox for Android 35 with Android 4.4.3. Is that what you are using?
  2. "Every time I open the browser, it closes my wifi and mobile data, meaning I get the error 'server not found' " - Strange I have no such issue. Any websites in particular? Or is all of them? Do other web browers work?
  3. I don't think this is a Firefox for Android problem. In the past problems like that have been because of WiFi issues caused by firewalls. Please check with your ISP and check your firewall.

Cheers!

....Roland

Ilungisiwe ngu Roland Tanglao