Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Keep getting "Sync encountered an error while syncing" message

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 15 views
  • Impendulo yokugqibela ngu cor-el

araneta
araneta
more options

It says "Incorrect account name or password. Sync will automatically retry this action." I can't seem to access the Sync tab on options to try to re-enter my username and password. Also when I go to "Reconnect to Sync" I get a blank page.

It says "Incorrect account name or password. Sync will automatically retry this action." I can't seem to access the Sync tab on options to try to re-enter my username and password. Also when I go to "Reconnect to Sync" I get a blank page.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

"Also when I go to "Reconnect to Sync" I get a blank page. "

There is at least one add-on which is known to cause blank UI pages, iirc Ghostery might be the culprit. If yah got it, disable it,

If not, try the Firefox SafeMode to see how that situation is. Troubleshoot issues using the SafeMode

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to delete the Weave folder and the signedInUser.json file in the Firefox profile folder and delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder: