This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Had all progrs removed/reinstalled. Lost complete e-mail acct, with folders and address bk. Now have new email setup. How can I retrieve old acct info?

  • 3 iimpendulo
  • 3 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu christ1

more options

Recently had to completely remove/reinstall all programs due to massive virus/worm, etc. problems. Subsequently lost my entire e-mail account. I now have a new account, but lost all saved e-mail folders and address book. How can I reinstall the old account on my desktop?

Recently had to completely remove/reinstall all programs due to massive virus/worm, etc. problems. Subsequently lost my entire e-mail account. I now have a new account, but lost all saved e-mail folders and address book. How can I reinstall the old account on my desktop?

All Replies (3)

more options

The easiest thing would be to restore your Thunderbird profile from a backup. This assumes you actually did create a backup.

more options

I had my stuff backed up on Nordic. I didn't see anything like Mozilla Firefox e-mail. As far as the e-mail itself, I didn't create any backup for that. I know only a little about computers beyond using them for e-mail and occasional purchases in e-bay, etc. Can I get more detailed info on how to retrieve my address book?

more options
Recently had to completely remove/reinstall all programs

What exactly does this mean? Please provide more details.