This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Delete email removes all the labels to the emails

  • 5 iimpendulo
  • 1 inayo le ngxaki
  • 14 views
  • Impendulo yokugqibela ngu Toad-Hall

more options

Hello there, I'm trying to set TB to move the deleted messages to a specific directory and not to the default Trash.

To do so, Imade the following changes: (Right click on my Gmail Account) > Settings > (My Gmail Account) > Server Settings > When a message is deleted move to "MyNewTrash"

With this setting TB worked great, until the 38.0.1 release: since then, every time I delete a message it's automatically moved to the "All messages" directory in the Gmail account; I tried to understand why and I found out that TB removes every Gmail label (in Gmail the directories are "labels") instead of setting the "MyNewTrash" label to the email.

Any idea what's wrong?

Hello there, I'm trying to set TB to move the deleted messages to a specific directory and not to the default Trash. To do so, Imade the following changes: (Right click on my Gmail Account) > Settings > (My Gmail Account) > Server Settings > When a message is deleted move to "MyNewTrash" With this setting TB worked great, until the 38.0.1 release: since then, every time I delete a message it's automatically moved to the "All messages" directory in the Gmail account; I tried to understand why and I found out that TB removes every Gmail label (in Gmail the directories are "labels") instead of setting the "MyNewTrash" label to the email. Any idea what's wrong?

All Replies (5)

more options

Why don't you right click the message and use Move To and then use delete and Trash as intended?

more options

Airmail said

Why don't you right click the message and use Move To and then use delete and Trash as intended?

It's exactly what I'm doing since I discovered the issue, but the problem seems to be the delete feature.

I also tried to set the setting "When a message is delete" back to "Mark as deleted", but I always get the same result: the email loose all the labels and Gmail moves it to the "All Massages" directory.

more options

There is no problem. Delete is delete, regardless of the folder used the command to the server is delete. GMail in their non standard implementation use all mail as an archive, so deleted mail automatically gets archived as it is deleted.

I really do not understand what your trying to achieve with a "new" trash folder. What is the point?

more options

Matt said

I really do not understand what your trying to achieve with a "new" trash folder. What is the point?

It all started because I want to delete messages from my trash after more than 30 days and, as far as I know, there's no way to force Gmail deleting emails after ore than 30 days.

Do you have an hint for how to do so?

more options

Right click on gmail 'Trash' fodler and select 'Properties' click on 'Retention policy' tab uncheck 'Use my account Settings' select; Delete messages more than eg: 30 days old click on OK

re: gmail All Mail and deleting info: