This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Somehow I wound up with two separate passwords for the same email account. Need to change them without deleting. How?

  • 1 phendula
  • 1 inayo le ngxaki
  • 4 views
  • Impendulo yokugqibela ngu Zenos

more options

I have two email accounts. I don't want to lose any accumulated email on either. One account turns out to have a different password for incoming and outgoing. Don't ask how that happened, I haven't the faintest. The gmail account is the one with the problem. It has stopped working. How do I change either password without deleting the account?

I have two email accounts. I don't want to lose any accumulated email on either. One account turns out to have a different password for incoming and outgoing. Don't ask how that happened, I haven't the faintest. The gmail account is the one with the problem. It has stopped working. How do I change either password without deleting the account?

All Replies (1)

more options

Do not delete any accounts.

Generally in Thunderbird, it tries the stored password and prompts you to enter a new password when it falls to connect using the stored password. Alternatively, you can go to Tools - Options - Security - Passwords -> Saved Passwords and delete the old passwords. Thunderbird then needs to ask you for the password and will do so when it needs it.

With Gmail, you need to set each account up with both incoming (usually IMAP) and outgoing (SMTP) . If you have an account where you're using two different passwords, it seems most likely that you're using one SMTP "account" for both of the incoming accounts, that is, you're using account A's SMTP for both account A and account B. I'd check for this and then add an SMTP account for the one that doesn't have its own. You may actually find that you already have two or more SMTP accounts, but haven't correctly associated each incoming account with its corresponding SMTP settings.