This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I don't get a icon showing that a junk mail has arrived

  • 2 iimpendulo
  • 3 inale ngxaki
  • 7 views
  • Impendulo yokugqibela ngu blade4229

more options

You know that little icon that shows up next to inbox showing that there is a unread email in there[Looks like (1) or (2) etc]. For some reason that's not happening with the junk email folder for my hotmail account. I only see it if I jump to the said Junk Folder. Anyone know how I could possibly fix that?

You know that little icon that shows up next to inbox showing that there is a unread email in there[Looks like (1) or (2) etc]. For some reason that's not happening with the junk email folder for my hotmail account. I only see it if I jump to the said Junk Folder. Anyone know how I could possibly fix that?

Isisombulu esikhethiweyo

New unread mail will trigger the number and bold mail folder name. Perhaps you have a setting that says to mark junk as read.

'Tools' > 'Options' > 'Security' > 'Junk' tab or 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Junk' tab

uncheck 'Mark messages determined to be Junk as read' click on OK

Funda le mpendulo kwimeko leyo 👍 3

All Replies (2)

more options

Isisombululo esiKhethiweyo

New unread mail will trigger the number and bold mail folder name. Perhaps you have a setting that says to mark junk as read.

'Tools' > 'Options' > 'Security' > 'Junk' tab or 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Junk' tab

uncheck 'Mark messages determined to be Junk as read' click on OK

more options

Thank you that fixed it!