This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to read messages from 1 sender, view message source says "Your mail reader is too old to view this MIME-encoded message." All other emails from other sen

  • 4 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Zenos

more options

Hello

I'm having trouble viewing  email using Thunderbird (V 38.4.0)  from a new sender (Gorilla Trades). When I open some of his emails, but not all, they are blank. When I view the message source  on the ones that are blank, it says "Your mail reader is too old to view this MIME-encoded message".  Note: I have no trouble viewing this same email using my webmail. Also all other incoming Email work fine. 

Any suggestions? Dennis

Hello I'm having trouble viewing email using Thunderbird (V 38.4.0) from a new sender (Gorilla Trades). When I open some of his emails, but not all, they are blank. When I view the message source on the ones that are blank, it says "Your mail reader is too old to view this MIME-encoded message". Note: I have no trouble viewing this same email using my webmail. Also all other incoming Email work fine. Any suggestions? Dennis

All Replies (4)

more options

DennisP said

Hello I'm having trouble viewing email using Thunderbird (V 38.4.0) from a new sender (Gorilla Trades). When I open some of his emails, but not all, they are blank. When I view the message source on the ones that are blank, it says "Your mail reader is too old to view this MIME-encoded message". Note: I have no trouble viewing this same email using my webmail. Also all other incoming Email work fine. Any suggestions? Dennis
more options

What are you set to under View|Message Body As? Try "Original HTML" if it's not already on that setting.

It sounds as if you could be seeing a message aimed at users of email programs that can't process HTML-formatted content.

more options

Hi Zenos I checked and found I am using "Original HTML" I also tried "simple" and plain text to no avail. How can I check to see if the message was aimed at those that can't process HTML? Or is it possible for me to forward one of the emails to you?

more options

I'd be interested to see one.

xenos at gmx dot co dot uk