This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Saved Passwords shows wrong site name

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu christ1

chaslan
chaslan
more options

My Internet Service Provider is TalkTalk. I use their POP mail service, for which the mail server is mail.talktalk.net, and my email address is ...@talktalk.net. Following the recent much publicised TalkTalk hack I changed my password. The new password works fine and I am able to send/receive messages, but in the Thunderbird Saved Passwords screen the new password is shown against a site & username that I have not used for many years, when my ISP was btinternet. If I delete the saved password then Thunderbird prompts for it when I next use my TalkTalk account, and it is again stored against the wrong site name as before. The "View settings for account" shows all correct details for the TalkTalk account, it's only under Saved Passwords that the old btinternet settings are showing through. I think this is a software error in Thunderbird, not terribly serious since I can still send/receive email. I recall that when I changed ISP I edited the email account in Thunderbird to show the new mail settings, where probably I should instead have created a new account. I am lothe to delete & recreate my email account in Thunderbird as I do not want to risk losing the local copies of all my emails & folders. But Mozilla might want to correct this error some time? All the best - Chas

My Internet Service Provider is TalkTalk. I use their POP mail service, for which the mail server is mail.talktalk.net, and my email address is ...@talktalk.net. Following the recent much publicised TalkTalk hack I changed my password. The new password works fine and I am able to send/receive messages, but in the Thunderbird Saved Passwords screen the new password is shown against a site & username that I have not used for many years, when my ISP was btinternet. If I delete the saved password then Thunderbird prompts for it when I next use my TalkTalk account, and it is again stored against the wrong site name as before. The "View settings for account" shows all correct details for the TalkTalk account, it's only under Saved Passwords that the old btinternet settings are showing through. I think this is a software error in Thunderbird, not terribly serious since I can still send/receive email. I recall that when I changed ISP I edited the email account in Thunderbird to show the new mail settings, where probably I should instead have created a new account. I am lothe to delete & recreate my email account in Thunderbird as I do not want to risk losing the local copies of all my emails & folders. But Mozilla might want to correct this error some time? All the best - Chas

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
I think this is a software error in Thunderbird

Not very likely.

I recall that when I changed ISP I edited the email account in Thunderbird to show the new mail settings, where probably I should instead have created a new account.

Indeed. My best guess is that there are still some remnants from the BT account in your profile. May be in the acount name, description of the SMTP server, something in prefs.js.

I am lothe to delete & recreate my email account in Thunderbird

As long as everything works just leave it as it is.

I do not want to risk losing the local copies of all my emails & folders.

Then you should have a backup of your profile regardless. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Ilungisiwe ngu christ1