This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

So firefox locks me into a screen to make me enable cookies,, prompts do not help because no settings option

  • 1 phendula
  • 1 inayo le ngxaki
  • 7 views
  • Impendulo yokugqibela ngu the-edmeister

more options

So I wanted to use firefox as default browser, and I go to log into my gmail and it locks me into a screen for enabling cookies... NOt happy. The instructions are to go to settings in Chrome menu, I do not want chrome I want regular google like I have always used. I cannot enable cookies because I do not have an account. Drop down menu from upper right corner of my screen does not have a area for support / privacy settings/ enable cookies etc etc with what ever it was trying to get me to do to enable cookies. Ok now I have to create a account. NOPE cannot do that because still locked into the enable cookies screen undid firefox from laptop but if try to reinstall get same darn message %$##

thank you for the headache

So I wanted to use firefox as default browser, and I go to log into my gmail and it locks me into a screen for enabling cookies... NOt happy. The instructions are to go to settings in Chrome menu, I do not want chrome I want regular google like I have always used. I cannot enable cookies because I do not have an account. Drop down menu from upper right corner of my screen does not have a area for support / privacy settings/ enable cookies etc etc with what ever it was trying to get me to do to enable cookies. Ok now I have to create a account. NOPE cannot do that because still locked into the enable cookies screen undid firefox from laptop but if try to reinstall get same darn message %$## thank you for the headache

All Replies (1)

more options

Please provide a screenshot of that screen.


See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.