This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Thunderbird takes v. long to start up, even in safe mode

  • 1 phendula
  • 1 inayo le ngxaki
  • 7 views
  • Impendulo yokugqibela ngu Wayne Mery

TimDaw
TimDaw
more options

Installed Thunderbird on my mother-in-law's PC and set up IMAP so that she can work offline with her email. This is an existing yahoo account that has various folders.

It works fine (sends and receives messages) except that startup takes ages 5-10 minutes making it basically unusable.

Problem persists when all add-ins are removed (including lightning), when starting in safe mode, and when starting offline. Other applications (e.g. Excel, Word, Firefox) start up quickly and normally. The problem is not due to slow internet connection.

Please let me know if there are any obvious causes of the problem or solutions. Thanks. Tim

Thunderbird version is 38.5.1

Antivirus software is Avast 11.1.2245

System info: OS: Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 System Model HP G62 Notebook PC Processor Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date Hewlett-Packard F.48, 2011-11-09 Installed Physical Memory (RAM) 4,00 GB Total Physical Memory 3,80 GB Available Physical Memory 2,22 GB Total Virtual Memory 7,60 GB Available Virtual Memory 5,05 GB

Installed Thunderbird on my mother-in-law's PC and set up IMAP so that she can work offline with her email. This is an existing yahoo account that has various folders. It works fine (sends and receives messages) except that startup takes ages 5-10 minutes making it basically unusable. Problem persists when all add-ins are removed (including lightning), when starting in safe mode, and when starting offline. Other applications (e.g. Excel, Word, Firefox) start up quickly and normally. The problem is not due to slow internet connection. Please let me know if there are any obvious causes of the problem or solutions. Thanks. Tim Thunderbird version is 38.5.1 Antivirus software is Avast 11.1.2245 System info: OS: Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 System Model HP G62 Notebook PC Processor Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date Hewlett-Packard F.48, 2011-11-09 Installed Physical Memory (RAM) 4,00 GB Total Physical Memory 3,80 GB Available Physical Memory 2,22 GB Total Virtual Memory 7,60 GB Available Virtual Memory 5,05 GB

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?