This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't see previous emails in inboxes after migration

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu spkoniak

more options

Hi Trying to move all my stuff in TB from a Win7 to a new Win10 PC. First tried replacing contents of the profile folder as suggested in many places. Couldn't see anything. (Also removed Lightning app which someone mentioned as a solution). Reinstalled TB and set up my 2 email accounts and then just copied contents of Mail folder. Now I can see mails saved in local folders but not the ones in the current inboxes or sent boxes. How to solve this please? Also, how to avoid downloading all mails on the server again?

Thanks

Hi Trying to move all my stuff in TB from a Win7 to a new Win10 PC. First tried replacing contents of the profile folder as suggested in many places. Couldn't see anything. (Also removed Lightning app which someone mentioned as a solution). Reinstalled TB and set up my 2 email accounts and then just copied contents of Mail folder. Now I can see mails saved in local folders but not the ones in the current inboxes or sent boxes. How to solve this please? Also, how to avoid downloading all mails on the server again? Thanks

Isisombulu esikhethiweyo

Update: When I added my accounts, TB created new folders for them. Solved the problem by simply copying and pasting contents of my old sub-folders to the new ones. All restored.

Now I just have the problem of preventing re-download of all mails. Will check elsewhere about this.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

Isisombululo esiKhethiweyo

Update: When I added my accounts, TB created new folders for them. Solved the problem by simply copying and pasting contents of my old sub-folders to the new ones. All restored.

Now I just have the problem of preventing re-download of all mails. Will check elsewhere about this.

more options

My accounts are present in win 10 version of thunderbird, and my mail can be searched so it's there too, but I see no email inbox or other boxes and can't read the mail thunderbird is downloading

When I click read messages in tb nothing happens and on the left there is nothing! No list of inbox, sent....